After-sales Service & Maintenance
Following a hand-over of an installation, our Service Engineers
are available for warranty and non-warranty call-outs on a 48-hour
response basis. Often, however, we are able to provice next day
response and where specifically required we can operate a same
day rapid response.
As UK manufacturers of our equipment we are able
to provide emergency spares of any system component by next day
delivery. This service is especially useful for systems using
our plug-in concept where a 'hot-swap' is possible without removing
power to the rack.
Maintenance contracts are recommended. This allows
a fixed cost to be spread over a year with an accompanying response
time, depending on the situation.
Polaron keep detailed records of every quotation
and project produced, which means that we are able to provide
a comprehensive after-sales service. We are committed to providing
high quality support and service throughout a project's lifetime.